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Staff Email

The University uses Microsoft's Exchange Server product to support the staff email environment. Staff  access this server using

  • Outlook
  • Outlook Express (or some other POP/IMAP email client),
  • WebMail - click here - the advantage of using the WEB Browser is that you will not have to configure your PC but the disadvantage is that you have to remain online while reading and preparing email messages . 
  • mobile phone - for more information click here.

All of the above are available from both within and external to the University (via commercial Internet provider, Wireless Provider, Internet Cafe,  the University's Public Network Access Points or the University's Wireless Access Points for example).

Microsoft Exchange Server supports both a POP and IMAP interface and consequently any email client using these protocols maybe used to access the server.  You should use secure POP or IMAP as otherwise you password will be in clear text acrosss the Internet and liable to be 'hacked'. Settings for the servers are:

  • Incoming Email Server: webmail.ul.ie
  • Outgoing Email Server: webmail.ul.ie

Normally within the University you will be using the Outlook Client and this can also be configured on your laptop or home computer (see the documents below).

The Exchange Server interfaces to the internet using a product provided by Mail Marshall running the Simple Mail Transfer Protocol.

SPAM

All incoming email is scanned to see if it is possible SPAM by a program called Mail Marshall and 'quarantined' if it is suspect. You may release these items if you wish.

You can manage your SPAM email at Marshal5.ul.ie/SpamConsole

Archiving Email.

All email remaining in your INBOX after 12 months is archived. You may retrieve these items if you wish.

Functional Accounts.

In certain circumstances it may be better to have a 'functional' email account rather than an account in your own name that recognises your function. This can be particularly useful when a number of people are sharing the same role.

Management 

The email service is managed by a contracted company called COMMNET.

Availability

The University's email service will be available 24 hours a day every day of the year except for scheduled down-time needed for the maintenance of hardware or software, maintenance of the environmental plant, essential building work, operational maintenance, unavoidable outages and operations house-keeping.

ITD endeavours to minimise downtime and disruption to the email service at all times. In the event that preventive maintenance is required, then users will be notified of such outages at least one week in advance and the outage will be scheduled between the hours of 20.00 and 9.00 or during weekend hours and bank holidays. A 'maintenance window' between 07:00am and 08:30am is scheduled for each Wednesday for preventive work but this is not always required.

ITD only has cover for this service between the hours 09:30 to 18:00 every weekday. If a fault develops outside of these times it will not be corrected until the next 'working' day.

All suspected email faults should be notified to the ITD service desk , ext 2999.

Long Bar

Obtain a UL Email Account

Dealing with SPAM Mail

Tranfer of Large Files via Email

Retrieve Archived Items

More Email Help...


    Related Documents

    
Email Outage Report

       


If you need to report a computer problem https://itdservicedesk.ul.ie
How to instructions are available - download instructions

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