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Access to Corporate Information Systems

The University has a number of 'corporate' information systems. These computer systems are provided to enable the University to perform it's business functions and include:

  • A Student Administration Computer System (SI)
  • A Financial Administration Computer System (Aggresso)
  • A Payroll Computer System (Corepay)
  • A Human Resources Management Computer System (currently being implemented)
  • A Research Management Computer System
  • A Scheduling Computer System
  • An Access Control Computer System (NetAccess)
  • An ID Card Computer System (Image Access)

ITD's role with respect to these systems is to:

  • ensure that the computer system is available and functions according to its specifications
  • ensure that those users requiring access have access to the system
  • manage the supplier relationship
  • help support the University Business unit in using the system
  • in some cases to write reports for the University Business Unit

Any problems that users experience in using these systems should be reported to the University Business Unit responsible for the service function. In the event that the Business Unit ascertains that it relates to a suspected computing problem they will in turn report the problem to ITD for resolution. The only problem that maybe reported direct to the ITD Service Desk is when the user cannot access the system.

 

What's New

Transfer of large files
Remote Access
Email Etiquette

Need Help - try the ITD Search Facility
Log a Call Facility 
Dial 2999 to report an IT related fault
Dial 3888 to notify an AV fault
Staff External Access to UL Email

       


If you need to report a computer problem https://itdservicedesk.ul.ie
How to instructions are available - download instructions

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