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NSAI Quality ISO9000

 
Key Performance Indicators (KPIs)

ITD Uses the following Key Performance Indicators (KPIs) which are monitored on a continual basis, to ensure the delivery of a high quality service.

Team Performance - % of calls cleared with the defined target for each group per month.

Other Key Performance Indicators 

Priority 1 Server Availability

What's New

Transfer of large files
Remote Access
Email Etiquette

Need Help - try the ITD Search Facility
Log a Call Facility 
Dial 2999 to report an IT related fault
Dial 3888 to notify an AV fault
Staff External Access to UL Email

       


If you need to report a computer problem https://itdservicedesk.ul.ie
How to instructions are available - download instructions

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