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ITD Uses the following Key Performance Indicators (KPIs) which are monitored on a continual basis, to ensure the delivery of a high quality service.
Team Performance - % of calls cleared with the defined target for each group per month.
Other Key Performance Indicators
Priority 1 Server Availability
Transfer of large filesRemote AccessEmail Etiquette
Need Help - try the ITD Search FacilityLog a Call Facility
Dial 2999 to report an IT related faultDial 3888 to notify an AV faultStaff External Access to UL Email
If you need to report a computer problem https://itdservicedesk.ul.ieHow to instructions are available - download instructions