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Training and Support Services

Please refer to https://sharepoint.ul.ie/SiteDirectory/ITDCSC/ for an up-to-date database of FAQs.

HR

Frequently Asked Questions Resource

A Frequently Asked Questions resource is available on the ITD website.  The Frequently Asked Questions section of the ITD web site is divided into various sections: 

Section One - Email Service within UL

Section Two - Wireless and Fixed (Wired) Network Access

Section Three - Other Documentation

Section Four - University PowerPoint Templates

Section Five - Microsoft SharePoint

Section Six - Content Management System for web sites

HR

Training is available in the use of the personal productivity tools (Microsoft Office) by using either online courseware or by attending training courses.

HR - Staff Training & Development and the CPU Development Unit are running MOS Training Courses.  Contact Marie.Connolly@ul.ie or Mary.OMalley@ul.ie for further details.

What's New

Transfer of large files
Remote Access
Email Etiquette

Need Help - try the ITD Search Facility
Log a Call Facility 
Dial 2999 to report an IT related fault
Dial 3888 to notify an AV fault
Staff External Access to UL Email

       


If you need to report a computer problem https://itdservicedesk.ul.ie
How to instructions are available - download instructions

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