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Please refer to https://sharepoint.ul.ie/SiteDirectory/ITDCSC/ for an up-to-date database of FAQs.
Frequently Asked Questions Resource
A Frequently Asked Questions resource is available on the ITD website. The Frequently Asked Questions section of the ITD web site is divided into various sections:
Section One - Email Service within UL
Section Two - Wireless and Fixed (Wired) Network Access
Section Three - Other Documentation
Section Four - University PowerPoint Templates
Section Five - Microsoft SharePoint
Section Six - Content Management System for web sites
Training is available in the use of the personal productivity tools (Microsoft Office) by using either online courseware or by attending training courses.
HR - Staff Training & Development and the CPU Development Unit are running MOS Training Courses. Contact Marie.Connolly@ul.ie or Mary.OMalley@ul.ie for further details.
Transfer of large filesRemote AccessEmail Etiquette
Need Help - try the ITD Search FacilityLog a Call Facility
Dial 2999 to report an IT related faultDial 3888 to notify an AV faultStaff External Access to UL Email
If you need to report a computer problem https://itdservicedesk.ul.ieHow to instructions are available - download instructions