If you are experiencing a computer problem you can report the problem to ITD using the Call Log facility. [Staff facility only]

Click here to report a problem -

Students experiencing any computer problems can email ITSS@ul.ie with a brief description of the problem and include their name, student ID and email address.

Change your Subscriptions

Use the link below if you wish to change your membership of the UL Email Subscription Lists used for receiving community emails. [Staff facility only].

Change your Subscriptions

Documentation on how to use this service is available at UL Email Subscription Service .

Click on the link below to see information regarding the University's telephone service.

Telephone Service

Frequently Asked Questions regarding Telephones

Complaints

If you wish to make a complaint about any of ITD's services then use the ITD Call Log form to make the complaint, typing the word 'Complaint' and then follow it by the details. When the Service Desk receives the complaint they will allocate it to the relevant Service Manager within ITD (or the Director). You will receive a response informing you who the complaint has been allocated to within one working date and a response to the complaint within 7 working days.

 If you wish to make a complaint about an individual then please email the Director - Director.ITD@ul.ie.

At any time you should feel free to approach the Director, ITD about any aspects of the ITD service.

Director ITD